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Terms of delivery and return

Countries*Price**Free from:
Line Relay Delivery (Mondial Relay) Metropolitan France, Monaco5,40 €45,00 €

Metropolitan France + Andorra + Monaco

Delivery delay: 2 working days

6,25 €60,00 €

Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Czech Republic, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Lichtenstein, Vatican.

Delivery delay : 7 working days

7,90 €130,00 €

Armenia, Albania, Algeria, Azerbaijan, Byelorussia (Belarus), Bosnia and Herzegovina, Georgia, Iceland, Macedonia, Moldova, Montenegro, Norway, Serbia, Turkey, Ukraine

Delivery delay : 7 working days

12,90 €100,00 €

USA, Saudi Arabia, Japan, Canada, Thailand, Iceland, Norway, Mexico

Delivery delay : 10 to 12 working days

21,00 €300,00 €

Guadeloupe, Martinique, French Guiana, Reunion, Mayotte, Saint Pierre and Miquelon, Saint Martin, Saint Barthélemy

Delivery delay : 5 to 7 working days

8,45 €150,00 €

New Caledonia, French Polynesia, Wallis and Futuna, Southern Territories, French Antarctica

Delivery delay : 5 to 7 working days

9,40 €200,00 €
* OTHER DESTINATIONS ON REQUEST
** Price of the parcels weighing 500g, price likely to change according to its weight, maximum weight of the parcels 5kg

Return

You have a reflection period of fourteen (14) days from the date of delivery of the order, to return the product (s) ordered, without having to justify reasons or to pay penalties, with the exception of the return costs that are your responsibility.

To this end, you must complete a cancellation form (see below). We can also provide it on request at serviceclient@lessensdemarrakech.fr.

It will then be sent to the following address by registered mail with acknowledgment of receipt:

LES USINES DE LA VINCENDRIE -10 rue Edouard Branly, 86000 - Poitiers - France

Upon receipt we will acknowledge receipt of this request by sending an e-mail or letter.

You then have a period of 14 days to return to the same address above, the (s) product (s) full (s), unused, in its (their) original packaging intact and accompanied by their original packaging and the return slip and invoice. Failing the return of products within the time limit, the order is deemed final and no refund may occur, except as provided in these T & C.

We will refund the full amount paid. The refund is made according to the payment method you have used within a maximum period of fourteen (14) days after the exercise of your right of withdrawal, subject to compliance with the conditions mentioned in the GTC.

Reimbursement of this amount may, however, be deferred until the goods are returned.

The costs of returning the goods remain however the responsibility of the Buyer.

Cancellation form

To be sent to: Les usines de la Vincendrie - 10 rue Edouard Branly - 86000 Poitiers .
- Delivery received on the (date) :
- Order number:
- Name of the consumer :
- Mail adress of the consumer
- Signature of the consumer (s):
- Date: