Terms of delivery and return
Here are the rates and conditions for returning one or more Les Sens de Marrakech products
|
Geographic zone
|
Delivery method
|
Delivery time
|
Delivery charges incl. VAT
|
Free delivery from
|
|---|---|---|---|---|
|
Metropolitan France &
Monaco |
Mondial Relay (relay point)
Colissimo |
3 business days
2 business days |
5,40€
From 6,25€ |
45€ of purchase
60€ of purchase |
|
Andorre
|
Colissimo
|
2 business days
|
From 6,25€
|
60€ of purchase
|
|
United Kingdom
|
DHL
Colissimo |
2 to 3 days
5 to 7 days |
Available on request
From 10€ |
No free delivery
90€ of purchase |
|
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Latvia, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City
|
DHL
Colissimo |
2 to 3 days
5 to 7 days |
Available on request
From 7,90€ |
No free delivery
130€ of purchase |
|
Armenia, Albania, Azerbaijan, Belarus, Bosnia-Herzegovina, Canada, Georgia, Iceland, Japan, Kuwait, Macedonia, Mexico, Moldova, Montenegro, Norway, Oman, Qatar, Saudi Arabia, Serbia, Singapore, Thailand, Turkey, Ukraine, United Arab Emirates, USA.
|
DHL
|
2 to 4 days
|
Available on request
|
No free delivery
|
|
Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, Saint-Pierre et Miquelon, Saint-Martin, Saint-Barthélémy, New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Territories.
|
DHL
Colissimo |
5 to 7 days
Up to 20 days |
Available on request
From 8,45€ |
No free delivery
150€ of purchase |
| Prices valid for parcels < 500g, subject to change according to weight. Maximum weight 5kg. | ||||
Return
You have a reflection period of fourteen (14) days from the date of delivery of the order, to return the product (s) ordered, without having to justify reasons or to pay penalties, with the exception of the return costs that are your responsibility.
To this end, you must complete a cancellation form (see below). We can also provide it on request at serviceclient@lessensdemarrakech.fr.
It will then be sent to the following address by registered mail with acknowledgment of receipt:
LES SENS DE MARRAKECH -ZAC SAINT ELOI 10, RUE EDOUARD BRANLY, 86000 POITIERS-France
Upon receipt we will acknowledge receipt of this request by sending an e-mail or letter.
You then have a period of 14 days to return to the same address above, the (s) product (s) full (s), unused, in its (their) original packaging intact and accompanied by their original packaging and the return slip and invoice. Failing the return of products within the time limit, the order is deemed final and no refund may occur, except as provided in these T & C.
We will refund the full amount paid. The refund is made according to the payment method you have used within a maximum period of fourteen (14) days after the exercise of your right of withdrawal, subject to compliance with the conditions mentioned in the GTC.
Reimbursement of this amount may, however, be deferred until the goods are returned.
The costs of returning the goods remain however the responsibility of the Buyer.
Cancellation form
Download the withdrawal form here and send it to: Les Sens de Marrakech - 12, Rue du Saulnois, 54250 Laxou-France.
- Delivery received on the (date) :
- Order number:
- Name of the consumer :
- Mail adress of the consumer
- Signature of the consumer (s):
- Date: